CDJapan Customer Feedback

All very good anything about shipping & Packaging.

Please offer a Japan Post - Airmail with Insurance shipping to Australia. There is one which costs less than EMS. I do NOT need Express , I need Insurance so that if the parcel is lost or damaged I do not lose my Money , and by Japan Post please, because DHL waste my time waitng all Day to receive parcels from their Delivery Person. I want to collect Japan Post shipped from the Australia Post office.

Recently I am not able to place the order via your website and I have always ordered via your website since DAY 1. Later I realised I can only order via your app. Why am I not able to order via your website? Because of this I am not able to utilize the Royal customer promotion of �1500 discount. This is very disappointing

I'd like an option to default searches to new items instead of top items so I don't have to do searches twice since it puts more strain on the servers, because I always want the new item option

I mostly purchase classical SACDs. Sometimes it would be helpful to have more information, such as what is actually on the disc. Also, it would be good to know the mastering; for example, is it pure DSD, hi-res digital, etc.

Thank you as always for providing an excellent service.

It would be great to: have all the record information translated to English. Apple Pay A better notion of availability for proxy items Specially for classic jazz remasters, information about the remastering engineer and the company originating the remaster additionally to the company publishing the record in Japan.

Thank you very much for your work, keep up the good work and delight us with new releases and reissues of past years on CD!!!

I appreciate how I can upgrade my packages with extra protection, I love this new feature.

I find that not all games have which languages the subtitles are in included in the description so I have to also look up the game on PlayAsia to see if it is playable in English. It would be awesome if that information was included in the description and made obvious on CDJapan.

Very high costs of importing items through a proxy

Another great experience with CDJAPAN. Come on guys the customers need more of your stickers.

I wish there were more books available for preorder.

Very Satisfied, Very Satisfied. Very Satisfied regards Zepelin

This doesn’t apply to this order. Unfortunately, the support service is getting worse and worse. I ask about one thing, and the support service responds about something else. I have the impression that the support service wants to get rid of the questions as soon as possible.

This doesn’t apply to this order. Unfortunately, the support service is getting worse and worse. I ask about one thing, and the support service responds about something else. I have the impression that the support service wants to get rid of the questions as soon as possible.

, I don't know whether I login overseas. The album cover cannot be displayed in the shopping cart sometime Thx

Excellent execution of a proxy order. All products arrived in perfect condition, and very quickly.

Perfect Site and Service Too, must add mor progresive rock

Excellent customer service - Great information on future releases