CDJapan Customer Feedback

The whole shopping experience has been great. I am very happy with CDJapan.

My only complaint is that if I want to combine orders or add new releases to an existing order, CDJapan is unable to just charge me the difference, and instead refunds the original purchase and simultaneously charges the total for the new purchase. Because of lags in banking time, it’s sometimes imperfect - and I will hesitate to add to an order as a result. Fix this and I will buy more.

When I placed my order it said one of the items ships in 3-7 days. Several days after placing my order I received an update that the availability had changed to 3-4 weeks. About 4 weeks later I was informed the item is unobtainable and has been cancelled from my order. I would be completely forgiving if after placing my order I was told the information was inaccurate and the item unobtainable, but it seems egregious that twice I was given inaccurate information about item availability and made to wait so long for my order to ship only to have the item cancelled. I also lost out on 500 points since my order was over 10,000 yen pre-cancellation; I wish that once it was learned the item was unobtainable that I had been given the choice of either getting a refund or editing my order, as I would have gladly gotten something off of my wishlist, which would have benefitted us both more than what happened. The shipment packaging is very good quality and airmail shipping is reliably quick.

Great seller.Great items,i like it.Fast shipping.Thanks!

Great seller.Great items,i like it.Fast shipping.Thanks!

Everything is ok, just keep going. Could have a little more perks for loyal customers :)

***** Top-notch, as always!! CD Japan rocks!! *****

As on many previous occasions, simple website and excellent service

As usual, all items were packaged very well, and everything arrived in excellent condition - even the second-hand items! The delivery was excellent as well. DHL ships quickly, and they deliver packages according to my instructions - right to my apartment door. The only disappointing thing about my order is due to my own oversight. Accidentally, I ordered two different copies of the same item. Somehow I didn't notice that I ordered the same second-hand magazine from two different sources, and one of them cost more than four times as much as the other. My mistake. However, I was quite pleased with CDJapan's customer service. They kept me informed of every potential issue or problem with my order in a timely manner. Their communication with me was excellent.

It's difficult to know the procesure of your proxy shopping for cds. 2.I like to get your shmcds,shm-sacds and 7 inches（sacd)shm cds' release news and want to know whole these high quality catalog on CDJP, hoping you have an exclusive or special area to offer these cds past and new releasing news and buying catalog. Thanks.

Thank you for the service! I appreciate how well packed everything is, even in big orders with a bunch of different things in different sizes ordered it always comes in pristine shape.

Thanks, everything arrived as expected without issues.

Just a little note, because it's so unusual for CD Japan. I ordered the Kiss Destroys Anaheim SHM CD and there was glue in the CD cover that did not harden and my CD booklet was stuck inside. I'm not sure about putting the CD and booklet back inside the cover because of this. That's a problem with manufacturing.

As always highly recommended for ordering cds from, excellent packaging and shipped really quickly, I can order cds from Japan and they get to me quicker than some places here in the United Kingdom.

It was very easy to buy from CDJapan: to sort the items in product type, to see my previous orders and to actually order and select shipping method. The CDs I bought arrived very quickly and were beautifully wrapped to protect them. For my first order I asked for FedEx, because I was thought it would be the quickest and safest way to ship. The FedEx service was excellent but CDJapan's customer service contacted me suggesting I use air freight, because it is just as safe and very quick. I did for my subsequent orders and they right! My CDs arrived quickly and safely and it was so much cheaper. Overall I have been delighted with the goods and services CDJapan have provided and will definitely be ordering my next Japanese items from them.

The package still doesn't arrive to my home, so I can't tell if the packaging is fine, but my opinion is based on the previous purchases.

The shipping is very fast. I live in Sweden and the delivery here is usually 2-3 days and the package is not as good as yours. You are the best!

I wish U.S. customs would read your paperwork and not have FedEx charge me a 10% duty on duty exempt purchases. Your products and packaging are first rate, though. Thank you!

many new releases are already announced but not available for order.

your packaging is always impeccable. wish amazon could learn a thing or two from you overhow you pack items for shipping.