Ri Ttsu Karuton Isshun De Kokoro Ga Kayo "Kotoba Gake" No Shukan Yesterday Is History Tomorrow Is Mystery Today Is a GIFT
Takano Noboru / Cho
| Points You Earn | 1% (14p) |
|---|---|
| Release Date | August 22, 2011 |
| Availability | Sold Out |
Product Details
| Catalog No. | NEOBK-1009207 |
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| JAN/ISBN | 9784534048578 |
| Product Type | BOOK |
| Product Package Size (Measured) | 13.3 x 18.9 x 1.6cm |
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| Pages | 238 |
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Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Translate Description
Description in Japanese
リッツ・カールトン一瞬で心が通う「言葉がけ」の習慣 Yesterday is history Tomorrow is mystery Today is a GIFT / 高野登/著
Related Offer & Feature
Tracklisting
| 1 |
1章 仕事のプロとしての「基本」は挨拶から-たった一度のチャンスである「挨拶」は最高のものを届ける
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| 2 |
2章 心の距離を近づける言葉-相手の心に寄り添ったひと言が絆を深める
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| 3 |
3章 喜んでいただく言葉-相手が本当に求めていることを考えた時にマジックは生まれる!
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| 4 |
4章 心を動かす言葉-制約を外して考えれば、常識を超えたおもてなしが生まれる
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| 5 |
5章 言いづらい言葉をかける時-相手に気持ちよく動いてもらうために
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| 6 |
6章 信頼を築くための言葉-ちょっとしたことの積み重ねで信頼は生まれる
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| 7 |
7章 仕事を楽しむための言葉-プロが大切にする仕事の立ち位置
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