CDJapan Customer Feedback

The information on the website regarding item availability needs improvement. It frequently happens that albums listed as available turn out to be out of stock upon purchase.

The shipping packaging could be a bit more sturdy.

I often check for new vinyl releases, and the only thing that sometimes annoys me is that they often lack a preview image or get uploaded later than on other websites. Also, the fact that—despite the really huge selection—it doesn't always have everything I’d like, such as the new Katamari vinyl.

包装很不错，物流也很快，里面的填充物如果再多一点会更好，在贵店购买了三次，体验都很好，效率也高，整体非常满意，最近一次购买杰伦的7-9专辑，其中依然范特西侧标上有点小痕迹，如果没有那就更完美了，我很忙那张专辑拿起时感觉里面好像有东西在响，有可能是歌词本，因为买来收藏所以也就没有拆开来看了，如果魔杰座能换成和其它专辑一样的规格那就好了，可惜后面10-15专辑不是每一张都有dvd。

The packaging designs across Jay Chou's CD series are inconsistent. Hope The Era will not follow Caparicorn style.

I have been ordering cds from cd Japan for years always great and I will keep ordering in future

Arrived lightning fast, thoroughly and securely packed, and in perfect shape! Awesome as always! Thank you!

The online purchase experience has been excellent since Day 1 I discovered CD Japan. Well done and keep it up.

Box was packed very well and everything arrived safely!

The Team of CDjapan was very helpful in times, when the EU started new customer taxes.

Le choix du transporteur est depuis quelques mois, inaccessible, et reste bas� sur une commande plus ancienne.

The packaging is not bad. The vinyl purchased will occasionally top out. Please strengthen the packaging.

The packaging is insufficient. Despite selecting the 800‑yen reinforced‑packaging option each time, my shipments have still sustained damage upon arrival.

Everything is going well in all aspects, and I hope it can be maintained.

Please consider adding China's SF Express as an express delivery option

I was genuinely impressed with this purchase from start to finish. Shipping was lightning-fast – I chose standard delivery, but my package arrived in two business days. The tracking system sent real‑time updates via email and SMS, so I never had to guess where my order was. Packaging deserves special praise: the box was sturdy, and all items were carefully wrapped in recyclable kraft paper and air pillows. There was minimal plastic, which I really appreciate. Customer support was another highlight – I had a small issue with a missing instruction manual, so I used the live chat. The agent replied within 30 seconds, apologised sincerely, and emailed me a PDF manual immediately. They even followed up the next day to make sure everything was fine. That level of attentiveness is rare. Overall, this was a seamless, stress‑free experience. Fast shipping, sustainable packaging, and responsive support – I couldn’t ask for more. I’ll definitely be a returning customer.

Your performance is very well. And it's very convenient to purchase via CDJAPAN.

I like CDJapan very much。 It is easy for us to buy CDs which I interested in。

Very quick delivery, satisfied. Wish to provide more bonus or point redeem.

包装较好，对专辑损伤较小，发货也很及时，整体体验还是很好的。关于优惠方面，优惠力度可以加大，刺激大家消费。